Background / Aims: In the health care setting, effective communication is essential for the primary reason of patient safety and ultimately to the level of care they receive, therefore collaboration between healthcare professionals is essential to ensure positive patient outcomes occur (Batch, Barnard & Windsor, 2009; Robinson, Gorman, Slimmer & Yudkowsky; Koivunen, Niemi & Hupli, 2015; Leonard, Graham & Bonacum, 2015). Technology is changing and evolving at an exponential rate, this together with health care demands increasing and adding to an already time pressured workforce. Using a qualitative approach, this research will add to what has already been identified in this field by providing recommendations to enhance efficiencies and productivity for the organisations’ workforce. The literature review focused primarily on nurses’ engagement of email in the workplace and as a result it revealed a wealth of information identifying historical and current similarities including time constraints (Koivunen, Niemi & Hupli, 2014), access to computers (Estabrooks, O’Leary, Ricker & Humphrey, 2003), ability to use the technology, training (Lupiáñez-Villanueva, Hardey, Torrent & Ficapal, 2007), generational disparities (Koivunen, Välimäki, Koskinen, Staggers & Katajisto, 2009) and workload, all affecting the ability to connect into email communication.The aim of this research is to gain an appreciation of how CMDHB’s workforce engage, value and use technology to communicate with an emphasis on the use of email. It explores what is working well, what improvements could be made and what ideas the workforce have to bring connectedness for information sharing across a large organisation.
Methods: Focus groups were used to explore the workforce’s views of what is currently working well and what is valued when communicating using technology as well as perceived improvements. An additional focus group is planned mid 2016 to discuss the themes from the initial focus groups.
Results: An initial six categories/themes have been identified with ongoing analysis occurring.
Conclusions: This research is ongoing with the aim of completion by end of this year.
Counties Manukau Health