The Patient and Whaanau Centred Care Consumer Council celebrated a successful first year at the opening of Patient Experience Week on Monday 7th March.
The Consumer Council, which was launched last year at Patient Experience Week 2015, represents the interests of consumers (patients and their family/whaanau) at Counties Manukau Health. It advocates working with consumers to co-design services and care delivery, advises on engaging consumers in projects and programmes, and provides advice and feedback from a consumer’s perspective on plans, policies, publications and operational decisions. It also raises issues identified in the community with the district health board.
The Council offers diverse consumer perspectives. Its 10 members represent a range of ages, backgrounds and ethnicities, and include people with lived experience of disabilities. It has links to over 60 community groups and organisations.
“Every member of our Council is a patient at Counties Manukau Health, or has a patient in their whaanau. So we have current knowledge of what’s happening here,” said Rosalie Glynn, Chair of the Consumer Council.
The Council has been involved with an impressive list of projects and programmes in first year. Key achievements include co-ordinating consumer feedback for the Counties Manukau Health Values and Strategy Refresh and supporting two Patient Experience Week events, Patient Safety Week and the Middlemore Foundation Jammies in June appeal. The Council has also reviewed visiting policies, provided input to Project SWIFT and the National Partners in Care Programme, and contributed to workshops and service credentialing.
“The Council provided accessible advice for consumer engagement and access to consumer networks – very helpful in the early stages of the Strategy and Values Refresh. Consumers taking an active interest throughout the project gave us continuity of advice and assurance that we were heading in the right direction,” said Marianne Scott, Master Planner.
Chair Rosalie Glynn said she is looking forward to a busy second year. The Council’s plans are to try to implement The Big Tick, a consumer review of Counties Manukau Health publications and pamphlets to ensure that patient information materials are meaningful and appropriate. It will also look to develop training for consumer engagement, and contribute to the consumer component of the Health Excellence Framework and a patient experience perspective for risk assessment. The Council will also continue its involvement with Project SWIFT and Diabetes Planning, to name just a few things.