On Friday 18 May we were fortunate to have Dr Lynne Maher, Director for Innovation and Design at NHS Institute for Innovation and Improvement, running a workshop on patient co-design and some of the ways we can work with patients and their families in redesigning care and services. As Lynne says, ‘we need to move from a service that does things to and for its patients to one where the service works with patients to supports them with their health needs.’
The workshop was followed by a grand round on creating the culture for innovation. During the session Lynne gave an over-view of some of the literature and learnings on the subject, touched on the 7 dimensions of organisational culture that support innovation in the workplace and provided a valuable insight into how to maximise the potential of our most important asset …. the staff.
If you weren’t able to attend the sessions check out the presentations below:
Lynne Maher leads work innovation focusing on the design and redesign of health services to improve quality and efficiency within the NHS. She has a particular focus in translating learning from service design and other industries to inspire in the NHS. This resulted in the development of experience-based design, a ground-breaking method of co-designing health services with patients based upon their actual experience of the service provided.