A paper published by Ko Awatea and the University of Otago presents new evidence of the importance of partnerships with consumers in healthcare quality improvement initiatives.
The paper, Healthcare leaders’ views on successful quality improvement initiatives and context, by University of Otago researchers Mr Stuart Barson, Dr Fiona Doolan-Noble, Professor Robin Gauld and Ko Awatea Director Professor Jonathon Gray, explores the factors that contribute to the sustainability of quality improvement initiatives. It describes findings from interviews conducted with international healthcare leaders from seven healthcare systems with well-regarded quality improvement credentials.
The leaders saw the success of quality improvement initiatives as being critically determined by assessment of the environment, engagement and method. They highlighted workforce, partnerships with patients and their families, and effective measures as being particularly important.
While workforce and measures are already addressed in the Model for Understanding Success in Quality (MUSIQ), a commonly used framework for assessing contextual factors in quality improvement initiatives, partnerships with consumers are not.
“Recognising the importance of partnerships with consumers would add an important new aspect to MUSIQ, and would reflect the increasing realisation in the world of healthcare quality improvement that we must involve consumers in our work,” says Professor Jonathon Gray.
“This work also demonstrates the value of an important academic-healthcare provider partnership, in this case between the University of Otago and Counties Manukau DHB’s Ko Awatea. It shows how a collaborative approach to research can benefit those seeking to improve healthcare quality as well as the broader research community through the advancement of knowledge,” says lead researcher Stuart Barson, University of Otago Research Fellow.
The study was published in the Journal of Health Organization and Management.