A Ko Awatea paper published in the Patient Experience Journal shares the perspectives of patients and healthcare professionals on engagement in co-design projects.
The paper, Increasing patient engagement in healthcare service design: a qualitative evaluation of a co-design programme in New Zealand, by Lynne Maher, Brooke Hayward and Patricia Hayward of Ko Awatea, and Chris Walsh of the Health Quality & Safety Commission, evaluated patient engagement in nine co-design projects undertaken as part of the third iteration of the Partners in Care programme.
The evaluation used semi-structured interviews and project workbooks to explore the experiences, challenges and solutions that project teams encountered while engaging with patients in their co-design projects.
Health professionals identified key challenges to patient engagement as capturing diverse experiences, clear communication of project details and the availability and health of patient members of the project team.
Patients advised the importance of good communication, planning in advance and providing feedback and assurance about the value of their contribution.
The paper advises several important considerations to secure and maintain patient engagement in co-design. These include tailored strategies for approaching patients and capturing their experiences, leveraging pre-existing relationships, continued rapport building between patients and healthcare professionals, good communication throughout the project, planning, and visibility of outcomes.
“We know that co-design works – its value has been established in numerous studies. What this evaluation does is explore patient experiences of their engagement in co-design in depth. Our findings will help healthcare teams involved in co-design to enhance the processes they use so they can optimise the value of the co-design approach,” says Dr Lynne Maher, Director of Innovation at Ko Awatea and author of the paper.