“People powered” is one of the five strategic themes in the New Zealand Health Plan. It sets out to achieve a greater focus on people, including greater understanding of their needs and better engaging them in the design of services.
The use of methods to understand and improve staff experience of delivering care and consumer and whānau experience of receiving care is now a core responsibility of everyone involved in health services. The Health Safety and Quality Commission has also reinforced this through the publication of the capability framework “From Knowledge to Action”, published in October 2016 http://www.hqsc.govt.nz/assets/Quality-Improvement/PR/From-knowledge-to-action-Oct-2016.pdf
This interactive session will help you to improve your understanding of the experiences of staff, consumers and whānau in your setting. It will provide you with a range of tools and methods for engaging with people, capturing and understanding their experiences, improving services through co-design and measuring experiences in order to demonstrate improvement.
Join this session and increase your capability in engaging people and co-designing services.
Understanding and applying methods to improve staff and consumer experiences is essential for all including those who are working in health or other public services.
Dr Lynne Maher
Director of Innovation, Ko Awatea and Associate Honorary Professor of Nursing, University of Auckland
Adjunct Associate Professor, Medical School, University of Tasmania
Patient and Whaanau Care Advisor
Patient and Whaanau Centred Care
Counties Manukau Health
Participants will increase their understanding and skills in the following areas:
- Personal understanding of how to effectively engage with staff, consumers, whānau and other stakeholders to improve services
- Knowledge of a range of tools based on design methodology to deeply understand the actual experience of staff, consumers and whānau
- Ability to systematically co-design to achieve improvement and innovation
One day workshops are held at Ko Awatea on the following date:
- 16 May 2017