Hilton Hotel, Room: 1, Level 4
High performing organizations are accustomed to execution and accomplishment of their strategic goals irrespective of the complexity and volatility of the external environment, and at the same time are capable of producing exemplary sustainable results.
High performing organizations are led by leaders with six characteristics:
The leadership nurtures talent and creates an environment where employees are able to maximize their contributions and performance.
The leadership has a focus on outcomes. Empowering team members to enhance customer value, improve processes and at the same time optimizing and eliminating unnecessary waste of resources.
The leadership believes in change management.
The leadership establishes a culture of accountability.
The leadership continuously focuses on customer engagement strategies for enhancing the customer experience and loyalty.
The leadership encourages innovation.
What you will take away:
Embracing ‘OTICCA’ can help organisations become high performing:
T- Talent management
C- Change management
C- Customer engagement