Some 50 healthcare students listened to consumers share their health and care experiences as part of Counties Manukau Health’s Patient Experience Week recently.
Consumers involved in the Sharing Experiences event, organised with the help of Ko Awatea, overwhelmingly reported feeling comfortable and respected during the exercise even when discussing private aspects of their experience.
Said one consumer: “I came away with a good feeling that these young people were well suited to future work in the health sector.”
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A mix of nursing, dietetic, social work and occupational therapy students took part in the exercise during which up to nine students and one current or former consumer sat in a circle to share their healthcare journey.
Renee Greaves, patient and whanau care advisor, says the aim of the event was to provide consumers with the opportunity to share their experiences, and to help students to better understand healthcare from the perspective of patients and whaanau.
Another consumer surveyed after the event said that it was good to be able to share both the positive and negative parts of their experience for the benefit of the students’ understanding.
Said yet another: “I based my Korero, around this, ’My strength is not that of the individual but that of the multitude.’”
This is the second time patients have been invited to share their experiences and the third Patient Experience Week to be held.