Wards across Counties Manukau Health (CM Health) have enthusiastically adopted this year’s Patient Experience Week.
Patient Experience Week is a programme of activities held between the 7th and 11th of March that focusses on patients, whaanau (family) and staff working together to improve services and care delivery.
“A key theme of this year’s Patient Experience Week was to take the activities and events out to the wards. Frontline staff are busy, and it’s difficult for them to get off the ward. We need to go to them,” said Ria Byron, organiser of Patient Experience Week.
“There’s been a great response. Staff have really engaged with it.”
Staff and students of Ward 34 held a values session to focus on how CM Health organisational values – Together, Kind, Excellent and Valuing Everyone – link to patient experience, and how the values are part of the work they do every day.
“The whole team attended. They were all very engaged and actively participated in the session. They were able to give examples from their clinical practice that reflect CM Health values,” said Karen Sole, Nurse Educator.
The ward also displayed posters with the values on doors, screens and walls, and created a patient experience display in its reception area. The display includes quotes from patient feedback, as well as balloons and figurines in the values theme colours.
Other wards across CM Health joined in with their own displays.
Wards 6, 7 and 34 celebrated the values in another way – with compliments slips. Staff can choose a pre-written compliment to give to a colleague or write their own.
“Staff sharing a daily compliment slip with each other raises awareness about valuing colleagues and acknowledges the contribution of all the team in being part of the patient experience. We’re a team and we need to value each other,” said Karen.
Other initiatives to celebrate Patient Experience Week on the frontline included ‘Hello, my name is …’, a photo essay of staff holding up blackboards to introduce themselves in the many different languages of Counties Manukau, and communication trees where people can leave comments about what matters to them.