To understand how we can improve patient experiences even more, Ko Awatea and Counties Manukau Health is leading the way and becoming the first New Zealand health organisation to join others internationally (e.g. Scotland and Denmark) in ‘What Matters To You’ Day.
So many ideas
Some of the biggest names in health are coming to APAC Forum in Sydney this September. Are you?
This day is about encouraging healthcare professionals to talk to patients and whānau more frequently about what matters to them.
To get feedback from patients and their families, packs containing a brief survey were made available to nurses from wards around Middlemore hospital and the Manukau Super Clinic; throughout this week, not only do nurses themselves fill out this survey, they distribute it to patients on their ward for them to also complete anonymously .
Next week, once all completed surveys have been returned, a Ko Awatea project team will collate feedback and start looking at areas where improvements can be made – both in the short and long term. These collated results will also be shared with the Scottish organisation behind this event in order to see how our patient experiences compare with theirs and share our learnings with the world!
Regardless of whether or not you were able to participate in the formal survey, ‘What Matters To You’ Day is not just about one day, week or month and you can be involved every single time you interact with a healthcare professional or patient simply by taking a moment to stop and ask “What matters to you?”